Troubleshoot

Can't start an exam

If you are unable to view your online courses or view your exams: First, make sure that you are logged in and click on 'Course Study Material' OR 'Take Exam.' Next, make sure that your course has not expired (we allow one year from the purchase date). If you can view your study material, but cannot see your exam, be sure to scroll down on the exam page until you see a 'Start' button. If you cannot see a 'Start' or 'Access Exam' button, give us a call or send us an email for us to see what i...

Unable to view course / Can't See Class

If you are unable to view your online courses or view your exams: * First, make sure that you are logged in and click on 'Course Study Material' OR 'Take Exam'. If you are able to view your study material, but cannot see your exam, be sure to scroll down on the exam page until you see a 'Start' button. If you are unable to see a 'Start' button, simply give us a call or send us an email for us to fix the issue. ---- can't find course, not able to take exam, no exam, no material, not...

I cannot login to my account!

If you are unable to log in to your account, you may be using incorrect login credentials. If you have already reset your password, please allow a couple of minutes to receive to 'Forgotten' password email. If you are still not receiving the email, please check your junk/spam folder OR search by the subject line: "CEMassage.com - New Password." To reset your password, CLICK HERE (https://www.cemassage.com/auth/forgot_password). To contact us for us to reset your login information, GO HERE (...

I failed an exam and now I cannot retake it?

Failing: Anything under 70% is considered a failing score and requires you to retake the exam. If you fail an exam, you are allowed two more times to take the exam without any additional cost. (At your fourth attempt, you are charged a fee) To reset your exam, please contact us (https://www.cemassage.com/home/contact_us) by email or by phone for us to reset your exam (A_t this time, this is not an automated process. A representative will need to know your name and the exam you need reset to manu...

I didn't enter in my license number...

It is imperative that you enter in your license information. This information goes on your certificate, as well as what we go by to submit credits to states such as Florida, Georgia, Louisiana, South Carolina, and Tennessee. If you entered in the license number AFTER taking an exam, it will _NOT_ appear on your certificate. If your state requires that your license number needs to be on your certificate OR you are in Florida, Georgia, Louisiana, South Carolina, or Tennessee, simply contact us ...

Unable to Submit Exam

If you cannot submit an exam, it is most likely due to your internet browser or internet speed. If nothing happens after a couple of minutes, simply call or email us, and we can submit the exam for you. Please be sure to have saved all of your answers to the exam. Another issue might be that you are using an outdated browser; please be sure to use an updated version of the browser as this could also be the problem. Generally, our website is compatible with: * Internet Explorer 10 a...

I cannot download the reading material…

This most likely indicating that you do not have Adobe_®_ Reader or PDF reader on the device you are using. Most computers and smart devices are enabled with Adobe® Reader or a PDF reader. If not, it is effortless to get and free to download*. Adobe® Reader for Computers: GO HERE (http://get.adobe.com/reader/) _Note: If it asks you to download other things such as McAfee, uncheck those boxes, and nothing else will download._ There are many apps for smart devices, but below are some e...

My name changed, but is not on the certificate…

All certificates are created without the ability to be edited except by CE Massage_®_. The reason for this is to limit and prevent fraud. We are held accountable for each certificate we issue. We may recreate or modify a certificate IF * You need to have your license number(s) inputted on the certificate. * You have had a legal name change that took place PRIOR or ON the date of the certificate. * If your name change includes your first name, we will need to see documented proo...

I want to exchange a course for something else..

Once a course has been assigned to an account, we generally will not exchange it for another course. Please be sure as to which courses you want before ordering. If you do not like courses in a specific package, give us a call_ prior to ordering_, and we can create you a custom package . Link to our current contact information (https://www.cemassage.com/home/contact_us).

I did not receive my course.

Please be sure to look within your account under 'Course Study Material' and/or 'Take Exam' after ordering. Here you will be able to view your course(s). If you are still unable to locate your study material or exam, please get in touch with us, as this could be a simple glitch. Sometimes this glitch occurs if you have taken the course before. Our current contact information is at: http://www.cemassage.com/home/contact_us.​ (http://www.cemassage.com/home/contact_us)

I cannot complete the courses prior to the one year expiration date...

If you cannot complete your course within the one-year expiration date, you may purchase an extension within 60 days of expiration. All extensions are 6 months (unless otherwise noted). Extensions are done based on the course, not the package. What is an extension? Basically, you are purchasing the course again only at a 50% discount! This allows you 6 more months to complete the course(s). How do I get this 'extension'? Easy. Login to your account and click on 'Extend Expiration' or...

Courses are not considered:

None of our online courses are considered: * None of our online courses are video or DVDs. * None of our online courses are audio or MP3 files. * None of our online courses are mailed out in any format. Nothing comes by mail, as you have instant access to the course upon ordering. * All courses come as an optional PDF file, so you can print them out if desired. * None of our online courses are In-Person/Live Class Hours. * Credits by any one state or organization will N...