Failing: Anything under 70% is considered a failing score and requires you to retake the exam. If you fail an exam, you are allowed two more times to take the exam without any additional cost. (At your fourth attempt, you are charged a fee) To reset your exam, please contact us by email or by phone for us to reset your exam (At this time, this is not an automated process. A representative will need to know your name and the exam you need reset to manually have your exam reactivated. Failure to contact us will result in you not being able to take the exam again). All exam resets are completed during our normal business hours.